News from Planado team

How Planado Can Save You From Legal Claims


When you deal with a large number of clients on a daily basis, the chances that one of them decides to sue you are quite tangible. Even if you provide top-notch quality services there’s no guarantee everything goes smoothly in 100% of cases.

However, sometimes client’s claims are just not valid or adequately supported, while your best practice as a service provider can be to document all the details of client orders that can serve as evidence in court should the need arise.
With Planado, this is as easy as pie. And here’s why.

The carpet case

One of our clients is a dry cleaner “Dry-cleaning Factory” specializing in cleaning expensive carpets. The cost of a carpet can exceed several tens of thousands of dollars, and in case of damage, financial claims can be sweeping.
Recently, one of the dry cleaner’s clients went to court and filed a claim stating that their carpet had changed its color after dry cleaning. The dry cleaner submitted an expert examination to the court, in which an expert analyzed the details of the customer’s order in Planado and came to the conclusion that when the carpet had been handed over to the dry cleaner, it already had the defect.

The “before and after” photos were attached to the order. They were stored in the Planado cloud in the original resolution, and so could be examined by an expert at any time. This helped the dry cleaner to fight off the claim which exceeded $13.500! It was not even necessary for them to contact Planado to convey the examination. All the documents and data available to our client were enough for the examination to have legal force in court.
This is a good example of how one Planado license worth $29 per month insures the company against million-dollar losses and prevents repeated on-site visits.

An all-in-one solution for field operations

More than 20 employees of the dry cleaner visit customers to carry out on-site cleaning or take carpets to the dry cleaner. Planado helps field service companies not only in court but also (and mainly) in their daily operations, allowing them to do the planning, scheduling and remotely monitor the quality of each employee’s work.

For example, if you provide cleaning services, like our client above, you can set up a template for each type of item and cleaning technique and create a checklist comprising all the required steps, none of which can be skipped by an employee. Reducing the risks of poorly done work allows you to maintain a good reputation, develop faster, and control freshmen better.

Besides, your field workers will have full access to all the guidelines and history logs which is always useful when on assignment. The photo reporting feature can be of great help because it helps managers assess the quality of the work done and therefore ensure a high level of services.

As you can see, Planado offers more than just a working schedule. This is a profound tool for your business development enabling you to maintain the high quality of the services, scale up easily and secure yourself against possible clients’ claims.

Still not sure?

Test Planado out for yourself!

Sign up for your free trial and get full access to all features for 14 days.
Get started with Planado today.
No credit card required.

14 days free trial access!

Form submitted.

Thank you!

We usually create a new domain right away,
but something went wrong this time. We are looking into it right now.
As soon as your demo is ready, we'll send you an email with a link.

It's done! Your demo has been created.

We've sent an email with an activation link to
Click the link to access your Planado domain.
Here is your domain:

You're already registered.

Seems like you already have access to Planado demo.
Here is your domain:
Please enter your name and surname in latin layout.
Please enter your name and surname in latin layout.
Please enter company name.
Please enter phone number.
The domain name is the address where you can log into your demo. For example, if you enter the word mycompany, your address will be
Sorry, this domain is taken.
Please enter domain name
Please enter account name that is between 4 and 36 symbols
Please use only letters and numbers without spaces in acoount name
Invalid promo code
Sorry, this promo code is expired
Sorry, unknown promo code
I agree with privacy policy
Please, confirm your agreement with privacy policy
Sorry, can't send a confirmation email
due to technical difficulties
Please fill out all the form fields

Give me a call

Please, enter your name
and correct phone number
We are sorry, your letter couldn't be sent due to technical reasons
Request sent!
Thank you for your interest.

Get your free demo access

Please, enter valid email

Enter your email address so we can
send you a link to your demo